Acumatica Field Services Management Solution

Acumatica’s field services management solution lets you optimise your distribution and mobile field services, cutting response times, and reducing costs. Road-level tools include responsive route planning software, Google Maps integration with real-time information about driver location, traffic conditions, and ETAs. Meanwhile, order scheduling, dispatch and customer requests are automated through the platform’s sophisticated call centre function. Create custom order schedules using a drag and drop graphical interface, log requests against individual orders, and prioritise workload by assigning statuses to each order.

Field Services Management uses a fast mobile interface to give your field staff up-to-the-minute information on any device, at any time. Instantly send updates to your drivers, including unplanned service calls and rearranged schedules. Automatically update your delivery schedules to accommodate unexpected changes, with revised routes immediately sent to each field operative.

Acumatica also lets you manage your field assets, including your fleet of vehicles. Manage warranty, repairs, and scheduled services directly from the web-based interface.

Core features

  • Assign jobs to the right operative using a visual dispatch calendar.
  • Track all orders and equipment in real-time, and create bespoke delivery schedules for individual customers.
  • Synchronises with all Acumatica ERP modules, including financial management, inventory, distribution/supply chain management, and project accounting.

Discover the benefits for yourself

Acumatica ERP Field Services is one of the most powerful field management tools in its class. At IDL Systems, we offer a managed software service, including the full Acumatica software platform, training, upgrades, and support.

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