Services

Project management

  • Manage Project Teams.
  • Create detail Project Plans

Business analysis

  • Analyse your Company’s current Business Processes.
  • Review current Software.
  • Discuss any new requirements you may have.
  • Advise on Software Requirements, Business and Process
  • Improvements.
  • Document all of these process.

Implementation

  • Apply settings and process as required.
  • Assist in the loading of historical and current data.
  • Perform tests with users to proof check the implementation.

Installation

  • Perform the full installation of all supplied Software.
  • Will be carried out by accredited consultants.

Training

  • Training can be tailored to fit your needs and requirements.
  • Can be delivered in a full day classroom environment
  • OR it can be done over the Internet for targeted Processes & Users.

On-going support

  • IDL Systems will always be available to ensure that all systems supplied will be continually supported to ensure the smooth running of your Business.
  • We will provide Telephone and Email Support.
  • Remote Support Access:
    • Can give you Instant support no matter where you are in the World.
    • This removes the need for on-site support that will save you time and money to keep you up and running.
  • Support Costs:
    • Our normal practice is not to charge a Monthly / Annual fee, but to charge only when support is required.
    • However any quick phone or email support will be not be charged, if within reason and not used in excess.
    • Chargeable Examples;
      • Investigation of problems.
      • New Projects.
      • Report design & writing.
      • Upgrade Implementation.

Report development

  • Crystal Reports.
  • Modify existing Forms and Reports.
  • Design & Create new Forms and Reports as per Your requirements.

System customisation